FAQ
Last Updated: August 18, 2025
Welcome to Luxinshoes’ FAQ center. Below you’ll find quick answers to some of the most common questions about shopping, payment, returns, and support.
Shopping Information
Q: How do I find a product on your website?
A: Use the search bar located at the top of any page, or explore categories via the main menu.
Q: Can I save products for later?
A: Yes! Just click “Add to Wishlist” on any product page. You can view your saved items anytime under My Account → Wishlist.
Q: How do I know if a product is in stock?
A: Product pages show real-time inventory status:
- If available, you’ll see an “Add to Cart” button
- If unavailable, you’ll be offered the option to receive an email notification when it’s back in stock.
Q: Can I check out without creating an account?
A: Definitely. You can check out as a guest by simply entering your shipping and payment details. However, registering allows you to track orders, save your address, and enjoy special offers.
Payment Information
Q: What payment methods are accepted?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.
Q: Is my payment secure?
A: Absolutely. We use 256-bit SSL encryption and comply with PCI-DSS standards to keep your information safe.
Q: Can I use a discount or coupon code?
A: Yes. Enter your code in the “Coupon / Gift Card” field at checkout, and click Apply to redeem it.
Q: What if my payment doesn’t go through?
A: You’ll see an error message and receive a notification email. Please check your card details or try another method. If the issue continues, reach out to our support team—we’re here to help.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 180 days of delivery for most items that are unused, unwashed, and in original condition with tags attached.
Q: How do I return a product?
A: Simple steps:
- Email us at [email protected] or contact us via our Contact Us page.
- We’ll send you return instructions and our return address.
- Package the item securely and include your original invoice.
Q: Who pays for return shipping?
A: If the return is due to our error (defective, damaged, or incorrect items), we’ll cover the shipping. For other cases, customers are responsible for return shipping costs.
Q: Can I exchange my item for a different size or color?
A: Yes, one-time free exchange per order is available within 180 days. Contact us with your order number and desired item/size.
Refunds
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 2 business days. Refunds will be issued to your original payment method, including any initial shipping charges if applicable.
Q: What if I never received my refund?
A: First, check your bank or credit card statement. If it hasn’t arrived after 10–15 business days, contact your financial institution. Still need help? Reach out to us at [email protected].
Q: What items are not eligible for return or refund?
A: Items that are:
- Used or washed
- Missing original tags
- Slightly imperfect (loose thread, etc.)
- Outside the 180-day return window
Need Assistance?
Email: [email protected]
Address: 1533 Glenny Ave, Waterloo, Iowa 50702, United States Of America
Phone: +1 (270) 706-2953
Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
We’re always happy to help!