Cancel or Change Your Order

Last updated: August 18, 2025

At Luxinshoes, we get it—mistakes happen, minds change. Whether you selected the wrong size or simply had a change of heart, we’ve got your back—as long as you act quickly.

24-Hour Window for Cancellations or Changes

You can cancel or modify your order within 24 hours of purchase—no questions asked and at no extra cost.

To request a cancellation or update:

Once your request is confirmed by our team, we’ll take care of it immediately.

After 24 hours:
Your order enters production, and unfortunately, changes or cancellations cannot be processed. All of our products are made-to-order, so please double-check your order before finalizing.

Check Your Shipping Info Carefully

Before you hit “Confirm,” please make sure your delivery address is:

  • Complete (includes apartment/unit number if applicable)
  • Correctly spelled
  • Current

If an incorrect or incomplete address leads to a failed delivery, Luxinshoes is not responsible for lost items.
In the event of a return due to a wrong address, you may incur additional shipping fees to resend your package.

Still Need Help?

Our support team is standing by.

Email: [email protected]
Address: 1533 Glenny Ave, Waterloo, Iowa 50702, United States Of America
Phone: +1 (270) 706-2953
Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Whether you need help canceling, editing, or just have a question—we’re always happy to assist.