Return Policy

Last Updated: August 18, 2025

At Luxinshoes, we understand that sometimes things just don’t work out — and that’s okay. Whether you’ve received the wrong size, a damaged product, or simply changed your mind, we’re here to help make returns as stress-free as possible.

How to Start a Return

To begin your return process, please contact our support team within 180 days of delivering your order.
Use the Contact Us form or email us directly at [email protected].

When reaching out, please provide:

  • Name on the order
  • Order number
  • Description of the issue
  • Photos of the item (if damaged or incorrect)
  • Whether you’d prefer a replacement or refund

Return Eligibility

We accept returns on most non-sale items under the following conditions:

  • Item is unworn, unwashed, with tags still attached
  • Product is in original condition
  • Return is requested within 180 days of delivery
  • A sales receipt or confirmation email is included

Please note:
We are not responsible for errors due to:

  • Misspelled names or messages
  • Incorrect images uploaded
  • Ordering the wrong size or color

(Always double-check your order details before completing your purchase!)

Return Shipping

  • We cover the cost of return shipping for approved cases such as damaged, defective, or incorrect items.
  • Return cost: $0.00 (That’s right — free returns for qualifying orders!)
  • For all other reasons, return shipping may be the responsibility of the customer.

Step-by-Step Return Instructions

  1. Contact Us
    Email [email protected] with the required details. We’ll reply with an approved return address and further instructions.
  2. Package Your Return
    Include a printout of your order confirmation email inside the package.
  3. Ship It Back
    Use your preferred carrier to return the item to the address we provide. Please keep the tracking number for reference.
  4. Confirmation & Processing
    Once your return is received and inspected, we’ll notify you via email whether your refund has been approved or denied.

Need Help?

If you have any questions throughout the return process, don’t hesitate to reach out. Our customer service team is available:

Email: [email protected]
Address: 1533 Glenny Ave, Waterloo, Iowa 50702, United States Of America
Phone: +1 (270) 706-2953
Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

We’re here to make things right. Thank you for shopping with Luxinshoes.