Shipping Policy
Last Updated: August 18, 2025
At Luxinshoes, we are committed to delivering your order as efficiently and securely as possible. Our logistics team works closely with trusted carriers to ensure your purchase reaches you on time and in excellent condition.
Shipping Carriers
We ship using the most reliable partners, including:
- USPS
- DHL
- EMS
- Local postal services (depending on delivery location)
Order Processing & Cut-Off Time
- Orders are processed Monday through Friday (excluding U.S. Postal Holidays).
- Cut-off time: Orders placed before 5:00 PM EST (GMT-05:00, New York) will begin processing the same day. Orders placed after this cut-off will be processed the following business day.
- Once payment is confirmed, we begin preparing your order immediately.
Note: Holidays observed:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Estimated Delivery Time & Fees
| Delivery Type | Handling Time | Transit Time | Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard | 2–5 business days | 5–15 business days | $4.99 | Monday – Friday |
| Fast | 1–3 business days | 5–10 business days | $14.99 | Monday – Friday |
Order Tracking
- After your order is shipped, you will receive an email with a tracking number.
- Please allow 3–7 business days for the tracking information to appear in the carrier’s system.
- You can also check your order’s status at any time via the Order Tracking page on our website.
If your tracking number doesn’t appear or your order exceeds the estimated delivery time, please Contact Us for support.
Shipping Restrictions
We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO addresses
- International destinations
Incorrect or Incomplete Address
Please double-check your shipping address before submitting your order:
- Orders with incorrect or incomplete addresses may be delayed or returned to the sender.
- Returned orders due to address issues cannot be reshipped and may be disposed of by our carriers.
- If an order is returned, a reshipping fee will apply.
- We are not liable for any losses or damage once your parcel leaves our warehouse, especially if redirected or forwarded by the carrier at your request.
Personalized Orders
- Custom-designed or personalized products require additional processing time.
- The production timeline may vary depending on the complexity of your customization.
Need Help?
We’re here for you every step of the way.
If you have questions about your delivery, tracking, or shipping options, please don’t hesitate to contact us:
Email: [email protected]
Address: 1533 Glenny Ave, Waterloo, Iowa 50702, United States Of America
Phone: +1 (270) 706-2953
Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
Thank you for shopping with Luxinshoes – we appreciate your trust!