Return Eligibility
Items purchased from luxinshoes.com can be returned within 180 days from the date you received your order, as verified by our shipment tracking system.

How to Initiate a Return
To start a return, please reach out to our support team via the “Contact Us” page within 180 days of receiving your product. For faster processing, kindly provide the following details:

• Name on the order
• Order number
• A detailed description of the issue
• Photos that clearly show the problem
• Your preference for a replacement or refund

Please note, we are not responsible for customer errors such as spelling or grammatical mistakes, issues with original images, or ordering errors. We recommend thoroughly reviewing your order before completing your purchase.

For more information, please refer to our detailed return policy below.

Help

Returns Shipping:
– We offer free returns for damaged or defective products as part of our commitment to excellent customer service. If you need assistance refining or promoting this policy to your customers, feel free to reach out.

– Return cost: $0.00

Returns Procedure:
After contacting [email protected] and receiving an approved return address, please follow these steps:

1. Prepare Your Return Package: Include a printed copy of your purchase confirmation email along with all returned items.
2. Ship the Package: Use your local post office or courier service to send the package to our warehouse. Please provide us with the tracking number from the courier or post office.
3. Confirmation: Once we receive your items, we will send you an email confirmation. You will also be notified via email regarding the approval or denial of your refund request.

 

Need Help?
If you have any questions or need further assistance, feel free to contact us at any time. Your satisfaction is our highest priority, and we are committed to assisting you. Please don’t hesitate to reach out through our “Contact Us” page.